Warranty

Every Laptop and PC that we sell is hand selected and tested so that we can confidently guarantee each new device for 2 years and each refurbished device for 1 year.

If anything does happen to go wrong, you can send it back to us free of charge, we pay the postage from anywhere in the UK or Ireland.

New Devices

  • No hassle exclusive 2 Year Warranty
  • Covers all Hardware related issues
  • Hardware will be repaired or replaced
  • Batteries & Chargers covered for 1 Year

For all new devices the repairs will be undertaken by us, normally within 2 business days.

Refurbished Devices

  • No hassle 1 Year Warranty
  • Covers all Hardware related issues
  • Hardware will be repaired or replaced
  • Batteries & Chargers are covered for two months which is 30 days longer than most companies. They are considered “consumable” products.  Batteries in any product have a certain lifespan (think of them like a can of aerosol which eventually becomes empty) and will perhaps need changed once in the laptops life.  We do expect refurbished batteries to last a minimum of 45 minutes with normal web browsing use.

For all refurbished devices the repairs will be undertaken by us, normally within 2 business days.

Every item sold by us at CCS is covered by our return to base warranty (unless stated otherwise).

All postage costs are covered by CCS for warranty repairs only.

For repairs not covered by warranty, the customer is responsible for the postage cost.

This period begins from the date of delivery. If during this period, your item develops a fault, please get in touch with us straight away.  We will endeavour to diagnose and fix the fault over the phone, but if we are unable to do this, then you will be provided with return instructions. Once the item has been returned to us, we will either repair, exchange or issue a refund for your item.

Our warranty covers all that would be covered by the product manufacturer, however we do not cover faults caused by accident, neglect, misuse or normal wear and tear. Our warranty does not cover the operating system failures or any issue caused by software programs, viruses, malware or consumable parts of the item, such as the battery.  If you do require any further information, please let us know and we will be more than happy to help.

Quibble Free Return Policy

Every refurbished laptop can be returned within 10 days from the date of purchase. Customer will pay the shipping charges for this and is responsible for insurance and tracking.