Grading Information for Refurbished Products

Grading Information

Our laptops, desktops and tablets are graded from A to C.  Occasionally we have a refurbished device that is graded “As New” which means it has been either never been used or used only a handful of times.

Grade A:  Very Good Condition: These devices may show minor signs of every day wear and tear, such as minor scuffs or marks around the lid, sides, palmrest, keyboard.  They will not have any deep scratches and screens will be in great condition.  They will not be missing any parts and will be 100% operational.  They will come with genuine Windows pre-installed (unless its an Android or Apple device) and will be ready to go straight from the box.  Office software and antivirus will have also been pre-installed.  They are covered by our full 1 year guarantee unless stated otherwise.

Grade B:  Good Condition:  These devices may show some extra signs of every day wear and tear such as more scuffs, some extra marks or small scratches.  Any marks on the screen will not be noticeable when the device is turned on.  They will not be missing any parts and will be 100% operational.  They will come with genuine Windows pre-installed (unless its an Android or Apple device) and will be ready to go straight from the box.  Office software and antivirus will have also been pre-installed.  They are covered by our full 1 year guarantee unless stated otherwise.

Grade C:  OK Condition: These devices will have more signs of wear.  You can expect to see visible marks such as some scratches around the lid, sides, or palmrest and wear on the keyboard.  Marks on their screens are likely but would not hinder your use when turned on.  The device could also have minor dents, but will be 100% operational.  They will come with genuine Windows pre-installed (unless its an Android or Apple device) and will be ready to go straight from the box.  Office software and antivirus will have also been pre-installed.  They are covered by our full 1 year guarantee unless stated otherwise.